Privacy Policy

This Privacy Policy explains how The Right Words (operated by Outcry Witness) collects, uses, and protects your personal information when you visit or interact with our website.

We take your privacy seriously and are committed to protecting your personal data. We may update this page from time to time, so please check back occasionally to ensure you’re happy with any changes. By using our website, you agree to be bound by this policy.

1. Who we are

Outcry Witness is a UK-based organisation responsible for therightwordsproject.org and outcrywitness.com, initiatives that support survivors of sexual violence and abuse.

2. Data controller

The data controller for this website is:

Outcry Witness
Email: contact@therightwordsproject.org
Registered in the United Kingdom

3. Legal basis for processing

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful bases we rely on are:

  • your consent (Article 6(1)(a));
  • our legitimate interests (Article 6(1)(f));
  • compliance with a legal obligation (Article 6(1)(c)), where applicable.

4. How we collect information

We may collect information about you when you:

  • contact us via website forms, email, or phone;
  • subscribe to updates or sign a pledge;
  • visit and browse our website, where analytics tools may collect limited data to improve our performance.

5. What information we collect

The types of personal information we may collect include:

  • name and email address (if you submit a form or contact us);
  • IP address and browser type (via analytics tools);
  • any information you voluntarily provide in messages or forms;
  • technical data such as pages visited, referring website, and time spent on the site (non-identifiable).

6. How we use your information

We use the information we collect to:

  • respond to your enquiries or messages;
  • improve our website and campaigns;
  • provide support to individuals contacting us;
  • comply with legal or regulatory obligations.

7. Data retention

We keep personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact records and emails are generally retained for up to 30 days before being securely deleted, unless further communication is ongoing.

8. Data security

We have implemented physical, technical, and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure. Our site uses an SSL certificate to encrypt data transmitted between your browser and our server.

Our web hosting and database servers are located in the United Kingdom, ensuring that all data remains under UK jurisdiction.

9. Who has access to your data

Only authorised Outcry Witness staff and technical partners have access to the data we collect, and only for legitimate operational purposes. We will never sell, rent, or share your data with third parties for marketing purposes.

10. Cookies and analytics

Our website uses cookies to enhance functionality and analyse site performance. Non-essential cookies (such as analytics) are used only with your consent. You can manage or withdraw consent at any time via the “Review cookie consent” button in the footer or your browser settings.

For more information, please see our Cookie Policy.

11. Your data protection rights

Under UK data protection law, you have the right to:

  • access your personal data;
  • request correction of inaccurate data;
  • request erasure of your data (“the right to be forgotten”);
  • object to or restrict processing of your data;
  • data portability (receive a copy in a transferable format);
  • withdraw consent at any time (without affecting prior lawful processing).

To exercise any of these rights, contact us at contact@therightwordsproject.org.

12. Complaints and supervisory authority

If you are concerned about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Links to other websites

Our website may contain links to other websites run by third parties. This Privacy Policy applies only to therightwordsproject.org. We encourage you to read the privacy policies of any external websites you visit.

14. Updates to this policy

We may update this policy from time to time to reflect changes in legislation or in our operations. The latest version will always be available on this page.

Last updated: 20 October 2025.

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